Help · A.Z TRADERS

Topic 01

Account & checkout

Sign-up, OTP verification, and cart sync before you order seeds.

01.01 How do I create an account?

Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.

01.02 Why must my email be verified?

Verified email ensures order confirmations, tracking updates, and replies reach you. Resend the OTP anytime from Account if it expired.

01.03 Where is my order history?

Sign in and open My orders to view past seed purchases, totals, and dispatch updates.

Topic 02

Orders & tracking

Track seed dispatch, raise tickets, and manage cancellations.

02.01 How do I track a seed order?

Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.

02.02 Can I cancel or request a refund?

Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests.

02.03 When will I receive confirmation?

An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued once confirmed.

Topic 03

Seed packets & quality

Moisture-safe packing, storage tips, and quality claims.

03.01 How are seeds packed for shipping?

Seeds are packed in moisture-safe foil packets to protect germination quality during transit.

03.02 What if my order arrives damaged or wrong?

Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility.

03.03 How should I store seeds after delivery?

Keep packets sealed, cool, and dry until sowing. Avoid humidity and direct sunlight.

Topic 04

Payment & shipping

UPI, COD, prepaid shipping, and delivery across India.

04.01 Which payment methods are accepted?

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.

04.02 Do prepaid orders get free shipping?

Yes — UPI prepaid seed orders include free standard shipping.

04.03 Do you deliver across India?

Yes — nationwide subject to courier serviceability. Review the Shipping policy.