Refund policy

1 Claim window

Seed packets are moisture-sensitive. Quality claims must be logged within 48 hours of courier delivery confirmation. Late claims may not be accepted because germination viability cannot be verified after extended storage.

2 Claims we accept

• Wrong variety or pack size dispatched compared to your invoice.
• Packets arrived crushed, soaked, torn, or otherwise unfit for sowing due to transit damage.
• Confirmed non-delivery where the courier marks delivered but no parcel was received.

3 Claims we decline

• Natural speckling, minor size variation, or cosmetic marks within the same seed grade.
• Delays caused by incorrect address, unreachable phone numbers, or refused delivery.
• Packets opened, sown, or discarded before a claim is filed.
• Germination outcomes affected by soil, climate, or cultivation practices after delivery.

4 How to file a claim

Open Track & Support with your order reference, a short description, and clear photographs of the outer carton and affected packets. We respond within two business days.

5 Remedies

Approved claims may receive a partial or full refund, replacement dispatch where stock permits, or store credit — based on the nature of the defect.